MedSync

  • What is Medsync?

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Medsync is short for medication synchronization. Essentially, it means that we manage your maintenance medications for you so that you don’t have to. With Medsync:

  • You don't need to call every time you are running low on maintenance medications.
  • You can pick up or we can deliver all your maintenance medications on the same day when possible based on the quantity and directions of use prescribed by your provider.
  • You no longer have to worry about tracking or running out of your daily medication.
  • Medsync is a required part of delivery service and an option for all other patients.

How does it work?

  • We automatically refill your medications for you when they are due.
  • You will get a partial fill of some medications the first time you get your medication from us to line up all your refills (we will include a note in your delivery to remind you).
  • We request refills from your provider when a prescription is expired, or you are out of refills.
    • Please note that we may not be able to refill your medications on time if your provider does not respond with refill approval in a timely manner.
    • You may also get a partial fill to realign it with the rest of your maintenance medications if your provider responds late with a refill approval.
  • Medsync only applies to maintenance medications.
    • Request refills from the pharmacy for controlled substance medications or for medications that are only used occasionally when you need them. Refill requests can be made by phone, through our website, or app.